Crying over spilled milk

A friend and I went for coffee on 4 September at Farrarmere square. When our coffee arrived, the waiter put it down at an angle and the boiling hot coffee spilled all over my friends lap. Boiling hot coffee. There were no apologies. The manager was not in store at the time. Another waiter grabbed my handbag and took it across the room to our new table. As a woman, the last thing you do is just take my handbag. No apologies were made about the spilled coffee. The waiter only returned to us twice over the next 2 hours, only when we called for his attention. The manager was informed of the spilled coffee, but said and did nothing. My friends legs are badly burned, and I found it appalling that absolutely no apologies or concern was shown.