1 reviews | Active since Dec 2016
Crumbed onion peels instead of crumbed onion.Rotten potatoes
On the 7/1 my family and friends visited m&b Musgrave @ 19hoo.We ordered the big daddy burgers and were served rotten chips.This went back twice to kitchen to be replaced.8 of us got crumbed onion peels instead of onions.We have taken out pics which can be sent to you.All the manager could say was sorry.After R1100 later sorry is not good enough.Eating out is a costly affair and one expects reasonable service with good quality meals.Meals were served cold.We had our burgers but had to wait for the chips which came much much later.Horrible experience and management lacked s****s to handle situation
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question. A representative from the store and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question. A representative from the store and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***