consistant bad service and quality

We go out for coffee and a light meal at least 3 times a week, the Panorama Mugg & Bean is the closest to our home and we shop at the PnP in the centre. Well over time the service and level of waitron training has now dropped to the point that we will now only go to the Glen franchise. to day we had 4 waitrons serving at our table. waiter 1 took our order. waiter 2 brought cold coffee after we had said we wanted it extra hot. waiter 3 took our food order, Chicken pie & a scone. waiter 1 delivered only the **** we requested waiter 1 for tomato sauce 5 min wait. then the scone arrived with waiter 2. we asked again to have the coffee re-heated, waiter 3 returned with hot coffee :) the chicken pie was still defrosting at the bottom of the dish and was very bland indeed. (a new item on the menu) we then requested the bill which took 5 min to arrive we then waited another period of time for the card machine. oh by the way the 3 TV sets in the place are all ghosting and you cannot view them they make you ill to watch the picture. then the Gents toilets have the urinals installed so high on the wall that you have to use the pan, as you are not tall enough to reach them,<br> <br> Joe Blogs so sad