COMPLAINT:MUGG AND BEAN (****ARNEY MALL)

Absolutely disappointed at your Repeat of Poor Customer service at the Mugg and Bean ****arney Branch. I placed an order two days ago for a sandwich and I promise you, it's the worst, most incomplete Item of food I have eaten. I first received an un-buttered piece of Dry bread with no mayo (and mayo is indicated on the menu), The second sandwich that came in, Had the wrong Ingredients. That isn't even the sad part, The waitress had no etiquette what so ever, She walked up and down, past my table for about 30 minutes and never came back with any feed-back. The manager on the other hand, was too busy to see this Disappointed customer- and only strolled through ten minutes after I walked up to the payment counter. There was absolutely No sense of Handling this issue and no resolution either. May I emphasize that this isn't the first poor customer service we have experienced at the Mugg and Bean ****arney Branch.

I walked out an Extremely disappointed Customer and never heard back from them.

We experienced great service and a great standard of food at the Mugg and Bean at the V&A Waterfront. It's sad to say that the same standard doesn't apply Elsewhere!