1 reviews | Active since Jan 2018
Cold food and wrong order
On Wednesday 03 January 2018 at about 13:00 three of us visited your place in the Table bay mall we placed our order with the waiter 40 minutes later the waiter informed us that our food was ready but that they had no eggs my one guest requested that the eggs can be replaced with sliced avocado 10 minutes later our food was served mine was cold and the chips had no taste the avocado was served as mash and not sliced as requested I have send my food back then we had problems with the bill. We came all the way from St Helena bay this was a scary experience will not recommended this place to anyone
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question. A representative from the store and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question. A representative from the store and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***