Cold food and poor service

<p>Good day</p> <p> </p> <p>Yesterday , 16/07/16, my mother and aunt got to Mugg and Bean Cavendish Square at about 5:30pm. They then ordered beverages and food. When I arrived after 6pm they had sent the food back and were not happy with the cold food they were served 30mins to 45mins after ordering or the fact that were only informed then that they were out of stock of the shweppes dry lemon. They had already notified the manager and asked her to come to the table. </p> <p>The waitor Ephram was very non-chalant and so was the manager. They looked as if they were either not concerned or arent people's persons as they had no way of articulating themselves and left the table as soon as the food was put on the table (also we have been here many times before and the waitor and female manager on duty were new faces).</p> <p> </p> <p>The manager brought back the food we had sent back and it felt as if the chicken had just been reheated (to lukewarm temperature) and put back on to the plate as the veggies were still cold. My mother then ate the meal as she had been waiting for more than an hour now and didnt want to cause a scene. I then wanted to ask for a menu as I had just arrived but the manager had already fled. I then followed her and fetched the menu myself. The waitor arrived a few minutes later and took my order of 2 extra drinks and a slice of cake. </p> <p> </p> <p>The cake arrived and as soon as it was placed on the table the waitor was gone before I could ask for an extra fork. I then went to the kitchen myself to fetch a s****. When I got back to the table the manger had come to our table again and very reluctantly asked if everythings okay , my mother then said its okay as she did not want to cause a scene. The manager then saw the discontent in my moms tone and expression and said "the first 2 drinks are on the house " which basically amounts to about R40 and we ended up paying about R300 for the bill. </p> <p> </p> <p>This could have all been avoided if the waitor informed us immediately when he realised they were out of stock of the shweppes dry lemon so that we could order an alternative and not made us wait 30 mins for this disapointment. </p> <p>The manager and staff also need to learn people s****s as they have no way of communicating with customers or articulating themselves. </p> <p>Lastly cold food and slow service is unacceptable for a restaurant that is only half full. We were not the only table which comoplained about cold food.</p> <p> </p> <p> </p> <p> </p>