Canal Walk staff ....training required

Really seems your loyalty app and [payment facilities are a joke. Had a business meeting at Century City yesterday and called for the bill. It arrived with no Snapscan/Zapper bar code or any scan code that I could use the phone app to pay and collect points. He said he will have to reprint and I have to scan a different code for for Zapper. After 5 min and about 4 waiters standing by the till totally confused, I paid cash and left. If you are going to offer these facilities and then you should make sure they work and the staff know how to use them