CV
Christelle V

1 reviews | Active since Feb 2015

22 Mar 2015, 09:38

Can I please have cheese on my ToastedCheeseSarmie

On 21.03.2015 we visited the Mugg and Bean on the go at the Bonjour filling station / one stop just outside Johannesburg (Heidelberg). We ordered 3 toasted cheese sandwiches.<br> <br> The bread was so dry that my children couldn't swallow it. I opened the toasties only to find that there was a mere hint of cheese on it. After I cut away the dry pieces, we were each left with only half an edible sandwich.<br> <br> I feel cheated! I paid the full price. I did not have the energy to confront the rude cashier, that made it very clear how much our presence were inconveniencing her. I am not fami**** with a Mugg and Bean on the go and did not know that you get the stuff in take away format and have to struggle to eat it at the tables without cutlery and plates.<br> <br> We will never eat there again and will find another one stop on our way back from Durban. I should be refunded because this was in total an utterly unpleasant experience from the ordering to the choking on the dry bread.<br> <br> This branch is doing the Mugg and Bean franchise no good - they do not fit in with the profile of the proper M&B restaurants.

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Replies (1)
Mugg And Bean
Mugg And Bean's reply23 Mar 2015, 12:33
Official
Hello Stella Em,

Thank you very much for taking the time to report your experience with our Johannesburg branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards
Mugg and Bean Customer Care