GK
Greg K
1 reviews | Active since Aug 2017
22 Feb 2019, 10:31
Broken run down restaurant
Filthy and broken tables and chairs. Spent 15 mins clean gum from trees off table and chairs. Have spoken about this on numerous occasions to no avail. Customer satisfaction gone to the dogs since Shawn left for cleaner pastures!
When we eventually sat down the table was so badly in need of repair that it wobbled so badly the waitress said she could do nothing about it. So had to eventually move to another table and same cleaning process all over again ?
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Replies (2)
Mugg And Bean's replyOfficial
09 Mar 2019, 13:42Hi Greg
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question. A representative from the store and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team Customer Care Line: ***
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question. A representative from the store and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team Customer Care Line: ***
Best regards,
Mugg And Bean's reply09 Mar 2019, 13:42
Official
Hi Greg
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question. A representative from the store and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team Customer Care Line: ***
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question. A representative from the store and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team Customer Care Line: ***
Best regards,
GK
Greg K's updateReviewer Update
13 Mar 2019, 10:38Still have not been contacted by Mugg @ Bean. Just sat down for breakfast at Constantia Village. Coffee spilling all over. Another broken table.
GK
Greg K's update13 Mar 2019, 10:38
Reviewer Update
Still have not been contacted by Mugg @ Bean. Just sat down for breakfast at Constantia Village. Coffee spilling all over. Another broken table.