Bloem Mugg and Bean: A dismal meal
I'm not one that ever writes a review for any place I've eaten, but the service and the food at the Bloemfontein Mugg and Bean were both disappointing and atrocious!
We drove from Kimberley to spend a few days here, we hadnt eaten the entire day: It took 20min just to receive a menu.
Considering there are only 3 vegan options at Mugg and Bean, I would have expected a simple sandwich to be decent... It looked nothing like the image, and half the ingredients weren't added! The food came to us cold, the bread so soggy it fell apart.
Very disappointing and so unhappy that I had to pay that much for that meal, the portion size was also dismal.
I would have expected a higher standard especially from an establishment like Mugg and Bean.
Hi Kate, thank you for taking our call. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the restaurant manager and the area manager for the restaurant in question. A representative from the restaurant and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***
Hi Kate, thank you for taking our call. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the restaurant manager and the area manager for the restaurant in question. A representative from the restaurant and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***