BEWARE OF MUGG & BEAN APP

Good day. I purchased a Mugg and Bean gift via my APP yesterday. The money was taken off my account but I did not receive the voucher. This was a gift for my sisters’ birthday which was yesterday. I spent most of the day chatting to various people who promised to assist but nothing materialised. I am still waiting for feedback and my voucher, what should have been a happy occasion turned out disastrous. This is the second time that I have had this experience with Mugg and Bean. The first being at Mugg and Bean Farrarmere which happened more than 2 weeks ago and to date, still waiting for a response from the "Manager". My account was debited twice and the Manager was adamant that I would receive my refund????? I am highly disgusted with the level of incompetence and ability to resolve my issue timeously. I spoke with Xoli and Sipwhiwe (so called manager) yesterday, who promised quick resolution to my problem. I sent emails with all the screen shots and proof of the payment going through my account into Mugg and Bean but still no reply and no resolution to my problem. Why have an APP when it does not work and how long does it take to resolve a problem when I have sent in all the proof that is needed. I had to call in again yesterday afternoon and I was told that my problem was escalated, escalated to who???? Highly, highly disgusted.