1 reviews | Active since Dec 2014
Bee's & bad service
<br> Yesterday afternoon after church, our family set out to have lunch at mugg and bean at king shaka airport just yo spoil mum a bit on mothers day...<br> <br> Upon arrival we were seated and had a look at the menu , a short while later placed our order..<br> <br> Which was brought to us more then 90mins later.<br> And also parts of our meal was Cold.<br> The waiter messed up our order and did not bring some of our meal...<br> He was very slow and couldn't take instruction correctly very hard for him to understand. <br> <br> Aside from all that... My nephew was stung by a bee while in the restaurant, only after he was stug did we notice around where he was standing there was a bee infestation , many many bees just buzzing all over the place..<br> <br> The child was in immense pain and we had to consult the pharmacist at the at airport..<br> We had to buy meds to counter the bite.<br> <br> Upon requesting an explanation from the manager.all he could say was we are aware of the bee infestation.However we are awaiting instructions frm head office <br> <br> We refused to pay the bill however he insisted we must..<br> We asked why no signs were put up since he is aware of the problem. He said he cannot answer that.<br> <br> People can die from a single bee sting
Thank you very much for taking the time to report your experience with our branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Head Office
Thank you very much for taking the time to report your experience with our branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Head Office
