Bad Unprofessional Service

we went to mugg and bean on Sunday past, as we always do; fist we go a waiter who took our order; we ordered a coffee and a water; it was then passed to a different waiter named Lloyd; he brought 2 cups of coffee. no eye contact, no sorry just moved the coffee to another table and left. water eventually came after a couple of minutes; then we asked for tomato sauce 5 times; and still nothing; eventually Lloyd came with the tomato sauce, being very dismissive and very unprofessional. now Lloyd has helped us before but this inst the first time we've experienced bad service. even when i payed, he just took the bill and off he went. now i'm not a moaning minny, but surely waiters do make mistakes, understandable, but when you have to ask a seasoned waiter 5 times for something it starts getting under your skin. and then I've also noticed theirs no managers on the floor anymore to check on tables etc. you never get directed or helped to a table, you walk in and choose a table which to me is new and bit unprofessional. i'm a bit ****ed because we've been coming to this branch for over a year solid now; and the service is definitely deteriorating. and the service is definitely deteriorating. also every time i want to scan the bar-code via the new muggnbean app it doesn't want to scan it; I've now lost valuable points/beans towards coming back again for coffee. jean