BM
Berenike M
1 reviews | Active since Mar 2012
15 Apr 2015, 10:51
bad service, horrible food
We were having coffee and breakfast at mugg & bean n1 city, the service provided by the staff was really not up to standard. The electricity went out and they served our breakfast cold and not what we ordered at all. It was such a terrible experience. A big business like this should be prepared for power cuts or at least inform customers they going to eat soggy,runny cold eggs instead of what we actually ordered. Felt like a ******* paying so much money for food not up to standard.
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Mugg And Bean's replyOfficial
16 Apr 2015, 10:33Hello Berenike,
Thank you very much for taking the time to report your experience with our N1 City branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our N1 City branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care
Mugg And Bean's reply16 Apr 2015, 10:33
Official
Hello Berenike,
Thank you very much for taking the time to report your experience with our N1 City branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our N1 City branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care