Bad Service from Managers

Dear Mugg and Bean,<br> <br> Clearwater Mall, Sat 1st August. My husband ordered Rump and veggies, he asked for a medium rump. He received a thin piece of steak that was very very chewy & tough. We advised our waitress who called the Manager on Duty -Yvonne she said that something was wrong with the batch as we are not the first to complain and asked my husband if he would like anything else,he said no,she told him to choose something from the menu and she will have it prepared asap. He chose the ribs, thinking she is giving him a complimentary meal as he said no to her in the first place. The ribs arrived which were ok but not what he wanted in the first place. We ate, asked for the bill and the steak was included on the bill, we called for Yvonne, she had already left and a new manager was on duty,Reuben,he advised he cannot remove the rump meal from the bill as we had eaten the ribs, which my husband advised him we thought was a complimentary meal.after getting nowhere with him he called a senior manager, i dont recall his name and he advised we have to pay for the ribs which was R10 more than the steak. We paid the bill of R385 but this is unacceptable behaviour of managers!!!