Bad Service & Food

I have been to this Mugg & Bean twice and both times the food and service was shocking. The first time was a party of 12 people with a bill of R1700, some dishes were served a hour after first dishes, kids served last, wrong billing, burnt food, cream instead of sour cream served 4 times after each other. Last night chairs and tables packed up around us as soon as we ordered. This seems very rude! Burnt patties, un melted blue cheese, 1/2 full drinks removed from table to try and get us out at 7:20. Why do you take our order if you want to close?? Why are franchises being sold to such weak franchisees that clearly have no experience? Last week I visited the M&B in Forest Hill and although both shops are new you can not believe the difference.M&B Jean Crossing you will not see me again and I will be spreading the word!