cT
caroline T
1 reviews | Active since Feb 2015
02 Feb 2015, 09:09
bad service & attitude
We ordered meals to be delivered to the Barn yard theatre in Gateway on Sunday afternoon, an hour and a half later we went to query our order. Apparently it had been forgotten The manager promised to have it delivered ASAP. when it did arrive 2 meals had not been made and there was no cutlery. When we first ordered the meals and we're given the bill in the restaurant, we were charged for 2 meals we hadn't ordered. So we said we would only pay for the meals once they were delivered to our table. We did this. However the manager of Mug &
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Mugg And Bean's replyOfficial
03 Feb 2015, 09:47Hello its70,
Thank you very much for taking the time to report your experience with our Gateway branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Head Office
Thank you very much for taking the time to report your experience with our Gateway branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Head Office
Mugg And Bean's reply03 Feb 2015, 09:47
Official
Hello its70,
Thank you very much for taking the time to report your experience with our Gateway branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Head Office
Thank you very much for taking the time to report your experience with our Gateway branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Head Office