1 reviews | Active since Jan 2015
Bad service and poor food standard
On 23 March 2016 my husband and I went for dinner at Lower Sabie Mugg & Bean. The service was extremely slow with our meals arriving a very long time after ordering. We both ordered toasted sandwiches and my chicken mayonnaise was almost cold. The chunky chips were cold and inedible. I was only able to eat a half of the meal. We asked for the bill, which arrived after much waiting (hand-written). Once we paid for the meal, we were not able to keep the invoice as they had to \copy\" the invoice.<br> The standard of the restaurant and cleanliness left much to be desired. We did not complain then as the waiters were not really interested in taking any interest in their diners. What a pity as the rest of our stay and dining at the other restaurants in the park were most enjoyable."
Thank you very much for taking the time to report your experience with our Lower Sabie branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our Lower Sabie branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care