Bad Service and over charged

I took the Family for a day out on the 18 November 2018 and I decided to go and have lunch at Mugg and Bean in Mall of the South, much to my disappointment.

The waiter was fast to greet us and show as a table, but that was it ………

We ordered our drinks, my wife wanted the Wild berry Fizz. When our drinks got to the table the glasses was not clean, and the Wild berry Fizz was flat( No Fizz) when I called the waiter I was told “oh sorry it’s made with lemonade, I ask him should it not be made with lime and Soda as per the menu, I was told they out of Soda, please also note that we were not even ask “Can I please refill your Lemonade as its bottom less.

So we ask them to please take it back as that not what we wanted, and please bring a glass of water and again the glass was not clean.

So we decided not to eat there, I ask for the bill, then in that time that I was waiting for it the Manager decided to call a meeting with all. I had to go and look for the waiter to pay my bill. Upon paying my bill I see that I was even charge more of the double thick milkshakes the price on your menu is R 39.90 and the amount on my bill was R 44.90, when I showed that to the manager well let’s just say that I’m still waiting for his response.

I have phone the Head Office on the 19 November 2018 to complain about this, I was told that someone will be phoning me in the next 24 Hours – guess what NO phone calls, I phoned back on the 21 November 2018, I was told that someone did try to phone me but my phone went to voice mail, but someone will be trying to call me again. So now it’s the 23 November and STILL NO PHONE CALLS,

Please don't wast your time to go to Mugg and bean in Mall of the South - you will get BAD SERVICE from them and get over charged