1 reviews | Active since May 2018
Bad service
I buy my daily cuppuccino at Mugg & Bean Eastgate but i have been told to stop buying anything from their shop because in 2 occasions they have sold me a ****in that was off I took it back and showed them. On the 12-10-18 I bought a ****in it was off and not fresh i call them and ask why are you selling me a ****in thats off they sent someone to come collect it from there i was told by the manager not to buy anything from their shop . I never knew that when you sell something to customers and they complain about it you stop them from coming to your shop . The question is why do i have to pay for something thats off and not complain about to me that does not make sense. I am really not happy about this as a manager you do not have the right to stop customers who pay your salary from coming to your shop . Angry ?
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the restaurant manager and the area manager for the restaurant in question. A representative from the restaurant and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***
Best regards,
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the restaurant manager and the area manager for the restaurant in question. A representative from the restaurant and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***
Best regards,