iH
ivan H
1 reviews | Active since May 2016
11 Sept 2018, 13:22
bad service
my partner and i stopped at waterfront for lunch, the burgers were raw and chips were cold, milkshakes were disgusting
Helpful (0)
Replies (3)0
Replies (3)
Mugg And Bean's replyOfficial
17 Sept 2018, 16:38To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the restaurant manager and the area manager for the restaurant in question. A representative from the restaurant and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***
Best regards,
Mugg And Bean's reply17 Sept 2018, 16:38
Official
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the restaurant manager and the area manager for the restaurant in question. A representative from the restaurant and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***
Best regards,
iH
ivan H's updateReviewer Update
19 Sept 2018, 12:43noone has contacted me so ether want money back or complimentry me
iH
ivan H's update19 Sept 2018, 12:43
Reviewer Update
noone has contacted me so ether want money back or complimentry me
iH
ivan H's updateReviewer Update
16 Oct 2018, 10:19Senior manager Eddy has resolved the situation and is a very nice gentleman and a great help, the rest is completely useless as noone has been in contact with me since complaint was made
iH
ivan H's update16 Oct 2018, 10:19
Reviewer Update
Senior manager Eddy has resolved the situation and is a very nice gentleman and a great help, the rest is completely useless as noone has been in contact with me since complaint was made