1 reviews | Active since Jul 2018
Bad Service
Instead of going to our usual spot woolworths cafe in constantia village, my husband and I decided to take his grandmother to the mugg and bean in constantia village, on the 10th July 2018. Upon our arrival to mugg n bean, firstly, we were not greeted, we sat ourselves down and men's were just handed to us. Second to that, we placed our orders and while waiting my husband observed as one of the employess behind the counter, grabbed the ****ins we ordered and through them on to plate.There was no gloves or tongs used. Of which we found quite disturbing. The general attitude of each individual in that mugg n bean constantia village, cape town, sucks the only one that sort of cared was the manager. Will definitely be staying at woolies from now.
Hi Nosheen
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the restaurant manager and the area manager for the restaurant in question. A representative from the restaurant and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***
Best regards,
Hi Nosheen
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the restaurant manager and the area manager for the restaurant in question. A representative from the restaurant and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***
Best regards,
