Bad Service
Went to have Breakfast on Sunday Morning - Waiter takes the order for a cafe latte and normal Americano. Asked for COLD milk on two occasions but because of he preoccupation with two young ladies ordering coffee at the till point and the continuous jabbering we eventually get served with HOT milk. We thus decided to cancel our Breakfast, paid for the coffees and left. It seems like Mugg and Bean have a huge problem with incompetence amongst their staff as this happens on a regular occasion. The jabbering amongst the staff is just indicative as to why they continuously get their orders wrong!
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Mugg And Bean's replyOfficial
04 Aug 2015, 12:54Hello GeorgeAJ,
Thank you very much for taking the time to report your experience with our Dainfern Square branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our Dainfern Square branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care
Mugg And Bean's reply04 Aug 2015, 12:54
Official
Hello GeorgeAJ,
Thank you very much for taking the time to report your experience with our Dainfern Square branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our Dainfern Square branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care