Bad Service
<p>On the 7th Aug Sunday i called Mugg & Bean Bedford view to place an order for a take away, i ordered BBQ Backyard pritzel and when i got to the restaurant for collection i told the waiter to separate my salad from the pritzel and put it to a different take away plate and sure enough the waiter did so, his name is George and when i opened my order to check if everyting is in order my salad had no feta cheese and when i ask George why is the salad without the feta cheese he said you pay extra for it and when i told him that is news for me because i always get the salad with the cheese without have to pay an extra amount for it and he said it never came with a cheese and i told him the first time i ordered the pritzel it was in Highveld Mall Mugg & Bean and i had my cheese and avacado on top and the second time i ordered the samething it was in bedford view and i had the cheese and he told me i must point out the person who was assisting me that time that gave me the cheese because they never put the cheese unless paid extra for it and i told him i cant remember who took my order but it was a lady and the third time i ordered directly to the restaurant still had the cheese. and to top it off the pritzel had half a cheese goumert not even half it was as if they did not put it at all. so i did not get both of my cheese in my meal that i ordered and paid for in full, i paid because i was rushing to work and had no time to be urguing with George and his respond to my amu*****t was unsettling for me and a turn off. i will never order again nor eat at Mugg & Bean Bedford View. </p>
Good day Sthembiso
Thank you very much for taking the time to report your experience with our Bedfordview branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
Good day Sthembiso
Thank you very much for taking the time to report your experience with our Bedfordview branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
