1 reviews | Active since Jan 2015
Bad hygiene, Bad billing, Burnt food, no response
I was at Canal Walk on Sunday and i decided to do lunch at your store, but i must say i don't think i will again nor recommend my friends to go there. <br> The waitress was very untidy and clumsy and spilled our drinks and sauce but never came back to wipe.<br> I asked her to bring a side plate so that i could put my fries on the side because th<br> ey were <br> burnt and i wasn't going to eat them, she never came back with side plate.<br> We had to beg 2 other waitress/waiters to go ask for our bill after our waitress disappeared, God knows to where, they also never came back. 20 minutes later she reappeared and we<br> asked her for the bill, another 10 minutes went by before she could come back to us. When i paid she demanded, and i mean demanded, 20% of my actual bill, and my friend was like no its usually 10%. But your staff is lacking somehow. I usually use the Mugg and Bean at the Airport and i must say i was disappointed by CanalWalk for that level of service.<br>
Thank you very much for taking the time to report your experience with our Century city branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our Century city branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care