1 reviews | Active since Nov 2016
Bad Food Experience and Billing Problem
At first I had a bad experience with the food. Spend R504 on 6 Toasted Sandwiches and 6 Cuppachinos, my sandwich was full of hair, I coudnt finish it, it made me felt sick. But I didnt complain. Today I asked before ordering anything if I could use my Discovery reward, they said Yes, when the Bill come the reward didnt go trough and they just made it my problem, didnt asist in anyway, I almost sat for an hour to try to get R30 from somewhere because I had to pay for the coffee wich was supposed to go trough on my Discovery Reward. This just made me decides that I will never go to Mugg & Bean again.
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question. A representative from the store and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question. A representative from the store and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***