Bad food and bad service
<p>I ordere a chicken meal and a few bites into the meal I saw the chicken is still raw on the inside. I called the manager Melvern over and asked if the chicken is supposed to be raw. His reply was that deep fried chicken breast is not supposed to be raw. He apologized and asked me to please give him 5 minutes to rectify the mistake. I asked him if he was sure only 5 minutes and he said yes. 15 minutes later after my family finished eating we asked the waiter where my food was. He looked confused but said he will check. I called Melvern again and said I didn't receive my food yet and would like the bill. He apologized again and said ther must have been a mix up in the kitchen and if he could put it in a take away for me. I declined and told him he can keep the food and told him I'm going to report this. When the bill came he did not remove my food from the bill and had to ask for it to happen. When the bill arrived this time he took off my meal and my wife's meal from the bill. He explained that he took them both off and I told him I don't want free food I will pay what was eaten. He said its ok he won't charge us for my wife's food, but can I please forgive them for the mistake and not report it. This is unacceptable. I will never go back there again. In my eyes the worst restaurant in pretoria </p>
Thank you very much for taking the time to report your experience with our Menlyn branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean
Customer Care:
Thank you very much for taking the time to report your experience with our Menlyn branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean
Customer Care:
