Bad experience

My wife and I decided to have brunch at M&B at The Glen yesterday. We were so disappointed at the service received, specifically: - Time. We spent 90 min having brunch and that was not because we are slow eaters or were slow to order! My wife wanted a glass of water and we had to ask three different waiters before she got it. The place was NOT busy, all the waiters were standing chatting at the entrance. - Service. Not once were we approached by anyone to ask if everything was ok. - Food. I have never eaten such an overdone burgher at M&B. We regularly eat at M&B and have been to most of their outlets in KZN and Gauteng but this one is absolutely off our list! I tried contacting M&B thru their website and, after filling in all the details including my complaint, hit the submit button only to receive a "Sorry, there was a problem, please re-submit" This happened twice, where I had to re-type the entire message!