KK
Kyle K

1 reviews | Active since Dec 2016

16 Dec 2016, 17:17

Bad customer service experience at Mugg & Bean EL Airport

<p>What a sad situation that we waited for 20 minutes without being served, despite calling for a waitress to kindly assist us numerous times. One of the Mugg and Bean staff (hostess at the door) eventually called out to a waitress to assist us to which I witnessed the waitress shaking her head. I am so shocked that waitering staff choose if they want to serve customers or not. A member of our group had to catch a flight and so we ended up having to leave without being served to which the head-shaking waitress suddenly arrived. When we told her that we had to leave because our friend was catching a flight, the waitress just walked away...almost felt like we had been treated with indignation actually; as though we had been ostrcised. I am not sure if this is now becomming a regular practice of Mugg and Bean, but it is surely something which I would not condone to any customer, regardless of their age, gender, race etc. </p> <p>Further to this, the number listed for this Mugg and Bean branch is a non-existant number...so one cannot even get hold of the branch to speak to anyone there...</p>

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Replies (1)
Mugg And Bean
Mugg And Bean's reply17 Dec 2016, 13:06
Official

Thank you very much for taking the time to report your experience with our (East London Airport) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

The Mugg & Bean Team