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1 reviews | Active since Jul 2012

17 Sept 2016, 14:10

BAD ATTITUDE&SERVICE MUGG AND BEAN KING SHAKA AIRPORT

<p>I wanted to en joy a cup of coffee on my arrival at King Shaka Airport.</p> <p>The rain was pouring down I was soaking wet.</p> <p>I went to Mugg and Bean, pushing my lugguage trolley to the door to off load my lugguage inside 1 metre from the door and then remove my trolley outside AS EVERYBODY DO! The waitres was to say the least ...rude person...she did not want to listen to me trying to tell her I had shoulder surgery and had ONLY ONE HAND TO OFFLOAD. Instead of asking can she assist me she kept pushing me out. I turned around and called the manager. 3 TIMES NO ANSWER....A wanna.be manager arranging tables outside BECAUSE OF THE POURING RAIN was hopeless effort. In no way interested! IF he was a manager I can absolutely understand why the staff operate the way they do!!! .I will go to Wimpy or ANY OTHER PUBLIC FRIENDLY ESTABLISHMENT, WHO ANSWERS A PHONE AND HAVE A MANAGER on duty. Its only about money. Own a franchise M&B and put people not fit for the job on duty and sit at home and don't answer a telephone or attend to a problem. As long as the money keep rolling in....WHO IS THE PU LIC?? The owner have the mindset of he dont need the public-the public needs him...thats why this store operates the way it does!!</p>

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Replies (1)
Mugg And Bean
Mugg And Bean's reply19 Sept 2016, 11:36
Official

Thank you very much for taking the time to report your experience with our King Ushaka branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Mugg and Bean Customer Care