Bad Attitude Manager Gordon M&B Wonderpark

<p>Ordereda cappucino & Omellette at Mugg & Bean - Wonderpark.</p> <p>My waitress( Asanda), a pleasant soft spoken lady assisted me, I had a specific request ( "runny soft on the inside, please ask the chef not to turn it over")this is how I would like my omellette done as this is how I always have it at all the other Mugg & Bean restarants around the country. To my suprise it was done incorrectly,it was well done. To which I then called Asanda and asked her to assist. In her defense, she told me that she did tell the chef my request. a few seconds after she had taken my plate, the manager Gordon, came to me in a very defensive mode to ask what seems to be the problem, When I repeated my request, He loudly responded that this was an unusual request and He's never had such. Taking No notice of other customers around him. The long & short of it is my Omellette was redone, Asanda delivered it to the table & asked that I check it was ok,which I did and confirmed it's Ok. Thanking her for her help, I asked that She calls Gordon the Manager to come see what my unsual requested Omellette, He came a few minutes later with a bad attitude on his face. All I said was "I just wanted to show you this is what I was asking for,thank you" He responded by saying "I'm a profession,let's respect each other" which I was taken by surprise as I did not understand his comment. D**** this mean as a paying customer, I am not allowed to make a special request as to how my food is done? I work in a customer related industry and I kmow this is not how you treat your customers. Gordon needs an attitude check otherwise He will upset a lot more customers. A leader should always lead by example!!!</p>