SK
Sibongile K

1 reviews | Active since Jun 2016

23 Aug 2018, 06:51

Bad attitude from thw manager

I went to Mug and Bean Wonderpark on Tuesday morning the 21st of August. Just an hour after I've been there sitting busy with my assignment note the manager approached me and told me that me ordering only rooiboss and occupying her table space is a loss and that the her stuff is not benefiting anything. I felt disrespected buy wat she said.... She undermined me. I then asked her to kindly send bd me an email explaining that I'm not allowed to come in her restaurant and order a cup of tea while I'm busy with my work and she rudely kept me waiting. According to her only customers who buy food are important than those of us who r there for tea or a cup of coffee. She went on to tell me that the last time I waa visiting the restaurant I ordered a slice of cake meaning she is busy monitoring what I order and it made me so uncomfortable.

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Replies (1)
Mugg And Bean
Mugg And Bean's reply17 Sept 2018, 13:28
Official

To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the restaurant manager and the area manager for the restaurant in question. A representative from the restaurant and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Mugg & Bean Team

Customer Care Line: ***