Appalling service,so unprofessional

My wife & I visited Mugg&Bean Canalwalk on the 13th June 2021 @ 08h40 for breakfast. The food was served without cutlery, I had to go ask for it. My wife’s food didn’t arrive with mine , I also had to go ask them for her food when I was almost finished eating my breakfast which is pathetic. The quality of food has dropped, the portions have been reduced as well. The dishes we used to eat & enjoy aren’t the same anymore, the standard has dropped. When we were about to leave we asked to buy scones at the bakery, the lady said they will take a while , I asked what is a while , and the waiter also asked her and she said “I can’t say”. I asked why not because the oven has a timer; she said “because there’s no baker”. They have dropped the ball & so unprofessional and not customer focussed. That is the last time we set our foot there. Their service is pathetic. I called afterwards and reported the incident to (manager) Willem & he said he will discuss with them in the next meeting and watch CCTV ; didn’t even bother to take my details so that he can give feedback. You would think that in these difficult times of COVID 19 , restaurants would put extra focus and go extra mile for customers but not Mugg&Bean. Famous Brands be worried , your brand is in irresponsible hands.