Appalling Service

<p>I wanted to take my wife and two kids (4 and 1 year olds) out for breakfast on Thursday 27 April 2017 and invited a friend to bring his wife. We arrived at the Mugg And Bean at Festival Mall at 10h30 that morning and found our own seats. We then ordered our morning drinks while we wait for breakfast. We recieved the drinks within the next few minutes. One hour later a lady (who we assume was the manager) pleaded for our patience and asked that we wait another 5 to 6 minutes as the chef was stiff adapting to a new menu that was apparently launched the Tuesday before then. We then waited another hour for our meal and were extremely shocked to see that patrons that had arrived 30-40mins after us had already been served and enjoying their meals. My kids were already complaining about their hunger and my friend's wife, who is currently breastfeeding, was also struggling to wait any longer.</p> <p>We had not been attended to for over 30minutes, so I then took it upon myself to call on one of the waiters and demand that he brings our meals or gives us the bill to settle the drinks we just had within the next five minutes. The waiter dissappeared for another 8 minutes without providing feedback. We then walked up to the pay point in the restaurant and i settled my R160 bill (for drinks only) and walked out of the restaurant annoyed, hungry and disappointed by the service delivered by a chain I knew always prided themselves in delivering teh best service to their patrons. I also had to make a plan to get my son something quick to eat before we got back home with our holiday spoilt and over half our day lost.</p> <p> </p> <p>Truly shocked!!!!</p>