Appalling service !!!

<p>I cant even explain how to describe our experience at this Mugg & Bean..lost for words !!! Waited forever for a waiter ...eventually someone does come to take the order for 15 people ...all the drinks were wrong ....for those who had to drink with a straw was told "Sorry no straws..."I insisted that she get us some straws because how should the kids drink their milkshakes and i my iced tea that is served in a little vase like holder...she then disappears out of the restaurant and left us sitting ...eventually she gets back with some straws she collected elsewhere ..and takes food orders ...she says we cannot order chips or anything that must be fried ..we still dont know what the reason for that was...all of this while half of the family is still waiting for drinks ...glasses were dirty though..we could not just leave as everybody came from far and it was lunch time so we waited..when my meal came (after an hour and a half)with crumbed chicken breasts so hard the knife cant cut it and a salad that looks as if it was meant to throw in the dirt bin i totally lost it ...everyone elses food was just bad and grouse looking . Horrible !! And Old !! (***Food) We called for the manager and asked him how could they serve food like that to the public ..he just shrugged and said yes its bad he will talk to the kitchen manager....all the ingredients on the plates were old and withered ....So thats the last time for us too...and the waitress who would have had a good tip ended up with nothing ....I dont think management is up to standard at that specific franchise...so its not going to get better ...its a lost case ...no pride in what they are doing .. And as a result of this our parking was triple the amount ....what a waste !</p>