LK
Leigh K
1 reviews | Active since Mar 2015
09 Mar 2015, 14:58
Appalling Management
We ordered Salmon fish cakes, the manager then informed us that they only had 2 in stock where they would normally serve 3. He asked us if we would be happy for him to add feta and avo to the salad free of charge to make the meal more substantial, we agreed. When the bill arrived hecharged for the feta, when qquestioned he denied having said that and refused to remove it from the bill. He argued with us that we were incorrect. Completely unacceptable behaviour from amanager of a restaurant. This is the third bad experience we have had at a Mugg and Bean.
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Mugg And Bean's replyOfficial
10 Mar 2015, 09:27Hello Gizzles,
Thank you very much for taking the time to report your experience with our Middleburg Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our Middleburg Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care
Best regards,
Mugg And Bean's reply10 Mar 2015, 09:27
Official
Hello Gizzles,
Thank you very much for taking the time to report your experience with our Middleburg Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our Middleburg Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care
Best regards,