Appalling customer query resolution

<p>So I order Cobb Salad take away. When I get to the office the Salad does not have Feta or Blue cheese. I call the Mugg & Bean Savanna and speak to Luke the manager. I explain to him my predicament. He takes my number and says he will call back. Indeed he calls back and literally calls me a ****. His first words were I spoke to the lady at the back, she says she only made one take away Cobb salad for the day and it had blue cheese and feta. I say I have the slip and a picture of the salad I recieved can I sent them to you? He says No. He then offers no apology for getting the order wrong or calling me a ****. He then proceeds to say next time you come order a Cobb salad I will give you free extra blue cheese. I say so you have no solution for the current predicament? He says no, can you suggest to me what you would like me to do. I ask if that is Mugg & Bean policy when they get your order wrong? He says Yes. I say then I want nothing further from you. Bye. Luke didnt want to rectify the order because he essentially made up his mind that the customer is lying. He didnt want me to send him pictures of the salad and the purchase slip after he told me the lady at the back says Im talking ****! Wow. Im done with Mugg & Bean Savanna. Luckily I have the call recorded if Mugg & Bean management would like to verify my post</p>