Aggressive manager

I hereby would like to lay a complaint against a rude restaurant manager at Mugg and Bean in Midstream. An accident occured on 01 January 2026 when we visited the restaurant and complained about late food preparation for the food ordered. The male manager on duty was very unprofessional and intolerant of the complaint for the late order and kept on justifying his staff reaction for the late food preparation without apologizing. Thus manager instead complaints that customers are giving him an attitude when highlighting the their mistakes and delay as a restaurant. The manager of that store is not at all fit to be a manager as he justified wrongdoing by his staff and does not acknowledge mistakes.