A tea bag or customer return....bad decision by manager

<p>We went to Mugg and Bean, Kenilworth Centre today for a birthday breakfast with our family. A group of 16 adults and 3 kids...we were seated and had one of the best waiters any big family could ask for....Mr Happy More...compliments to him...patient and always smiling while assisting the hungry ones. Everything ordered was served and thoroughly enjoyed ..no problem with our food either. The problem came when tea was served....really weak tea ...Ceylon tea...my sister decided to ask the waiter to please bring a tea bag so that she can have a stronger cup of tea....to which he responded that he will have to check with the manager....enter manager Eugene....what an attitude...he tells her he will give a tea bag but we have to pay....she says but this tea is so weak, will you drink tea that looks like this ..clearly somebody added too much water when making it...to which he responds...well if you not happy then I will take the tea back and remove it from your bill....whaaat...u did not just say that....a table of 16 people and you refuse 1 tea bag to fix a ****ty cup of tea...omw....ok so she not happy she gets up and goes to him and tells him that she not happy that he would now loose us, the whole table, as Mugg and Bean customers over a tea bag costing them less than R5....his response ...ya ya it's fine ( who allows and gives him the right to brush her off like that nonchalantly)...this too in front of the owner.....when she asks the owner how he would allow his staff to treat a customer like that...he apologises but can still not give her a better cup of tea.....we had a bill of R1350....so next time I will take my business and family to a company that cares about the customer and not the tea bag ....WHAT A PATHETIC EXPERIENCE!!!....</p> <p> </p>