COLLECTION OF MY CHRONIC MEDICATION,(ONGOLOGY PATIENT)

I never thought I can also experience such a bad experience or attitude or maybe ****** at the Hospital pharmacist were I thought they know much better about how to treat people as well as patient, yesterday I have send my mom to go and collect my prescription medications that is already been approved on my medical aid for 7 month in advance since I was not feeling well to go by myself, so she told me that there was a white lady that was assisting her , and at 1st they could not process my stuff on their system according to them , my medical aid was declining, which I thing they were not using the correct practice number , so my mom was told to go back as my medical aid does not cover does kind of medicines even after she told them that it does they must check cause even last month I used them to buy that , but normally I use disc hem since it is next to my work, which I never experience the problem with them even if there is an error on my stuff, they do call my medical aid without asking me to so and get the correct info to be updated, but I was so surprised my this muelmed pharmacy lady who was not wanting to do the same even after I told them that I have the authorization number, then she reply to said they have tried everything, myself as a patient I must contact my own medical aid to sort out this problems it is not their responsibility to do so, and they were also so impatient with my just because she is black thinking she cannot communicate with them , but she does know Afrikaans which she was communicating in respond with them, she stayed there for almost 2hrs waiting for me to contact my medical aid, which they were so friendly saying there was nothing wrong on their side and loaded new info on the system so that the claim can go through, I'm upset cause I think since their are working with the hospital patients and always does call the medical aids if there is a problems why didn't they also do the same for me in state to tell my mom there is nothing els they can do, while they have lines to use that are already been paid, and me at home I must use my own last airtime to do so, I'm so disgusted` annoyed and very disappointed at them, will not expose their name here but I think their boss will know them and will never ever use that pharmacy ever again, I think if it was some one with different colour skin they will run to the phone to check on their behalf with their medical aid what was the problem