Read before you order!!!

This online retail site is based in South Africa so to the unsuspecting consumer, one would think that the merchandise is in South Africa. I placed an order online on 29 June 2019. A few days later, I received an email stating that the order was being shipped, however, no tracking number was received. I then went back to the site to find their contact details and to my surprise, I dicovered that there was no telephone contact number. They provide and email address and fax number and even their business address seemed *****. Over a span of a week I sent them multiple emails requesting a tracking number and their contact telephone number. I received no response to any of my emails. I then contacted PayFast, the secure payment facilitating company. They were very helpful and contacted Much Max on my behalf. It was only then that a Tracy from Much Max made email contact with me stating the order will be received on the agreed date, which is 24 July 2019. Now, to be clear, at no point in the transaction, does the site display a delivery date. In further communications with Tracy, I learnt that I was to read the FAQ and the Terms and Conditions on the website before placing the order as it is these sections of the website that stipulates that the orders come from China and will take between 10 to 14 business days to arrive once the order has been processed. In my email exchanges with Tracy, I asked for their contact telephone number, to which she refused to provide. Now, if you are a consumer like me, you will agree that there are few things that are odd here, and these are: 1) No telephone Number for queries 2) No response to initial emails. They only responded when PayFast intervened. 3) They refused to provide me with a telephone number so that I could have verbal communication with them. 4) They magically provided a delivery date of 24 July 2019, which the site or the emailed invoice does not display. This was provided only when PayFast intervened. 5) They hide important and relevant information in the FAQ and Terms and Conditions section of the site. If I knew that the order was coming from China, I would have ordered these directly through other websites like Bid or Buy and Wish. No need for a middle man with noticable mark ups on prices 6) The delivery date was only provided to me 18 days after my order was placed. 7) Tracy from Much Max stated in an email correspondence to me that if I dont receive the order by 24 July 2019, then I must take it up with PayFast. I have lost all confidence with this Company and simply cannot believe their arrogance shown in their correspondence to me. I will never recommend this Company to anyone. I have started legal action, however, have afforded them opportunity to make good on their promise of delivery on 24 July 2019, failing which, this Company will make headlines!