No response from Much Max

I am concerned as to when I will actually receive my order EOFQLSVQK. I requested express door to door shipping . Order was placed on 27/11/2017, I have not received any tracking no. For parcel. No answer to telephone calls to them niether do they respond to emails . I wonder if they actually exist !!!! Truly disappointing and ********* business practices !!! Please do not make a mistake as I did and order from Much Max .