Girls dress not delivered or refunded after order was placed 30th Jan and multiple follow ups

My daughter ordered a R900 dress on 30th Jan to be according to the estimated delivery date in time for Valentines Day. To date we are still waiting. I see the dress is showing now as having been shipped on the 2nd April. I chatted online to the bot and was asked to email someone which I then did, re a request for a refund. On 1st April I was asked (by someone named Zelda M) to send the banking details for the refund, and I did, and since then, I have followed up multiple times in email and also online in the messages section of my order, never getting any response.

This is outrageous - especially being paid for by my daughter with her savings.

I am hoping Much Max will redeem themselves by either delivering the dress, or providing the refund.

Based on this experience I would not recommend placing any orders with this company.