Don’t support Much Max Essentials!!!

Horrid service! Can’t get a straight answer out if them. After getting an email that my order is shipped and on its way, Augustine emailed me to tell me that they won’t be able to deliver during lockdown. This was on 23 March. 3 days BEFORE lockdown. When I queried this, I was just sent a link to their T&C’s which mentions nothing about delivery times. I have tried for the last TWO WEEKS to get an update on my order as Lockdown is at level 3 now and all clothing stores and online stores can now courier orders again. I have emailed them, called them and even used their “live customer services” where I conversed with a person who became quite rude. Still the only “update” I have received from this company is: “We will be receiving an update by 3pm, look out for an email then” This is sent every time and I’m still waiting for the “update email after 3pm” explaining when my order which was ordered 6 March 2020 will be delivered.

I have now asked for a refund. We will see how long this will take. They are dishonest, unprofessional and have no infrastructure to handle customers professionally. Their customer service agents are quick to get snarky and they are rude!!

If I could give a “zero@ rating I would!!!