Prepaid Sim Swap

The prepaid customers are treated terribly. There is no need to make customers go through many hurdles for a sim swap. If your store consultants are not willing to assist make a self service system. My conclusion comes after my visit at The MTN store at Shelly Centre, South Coast, KZN. Before them I went to 2 other stores and I had the "our sim swap system is off line" answer I then asked to escalate this I get told there is no escalation process, I then ask for the manager and was told they had stepped out. I decide to sit and wait for the manager in no time the consultant then says she will take my documents and the sim swap will be done the next day by 11am. I ask her to give me the stores contact number they then tell me the Cisco phone is not working. I ask them again if their system is not working, they don't have a fast escalation process, there is no manager or senior person to speak to and there is no way of contacting the store and they said yes. The consultant opted to give me her personal number and name. I left the store knowing that they were lying but rather didn't want to assist me purposely. 2 days later the sim she gave me to use the next day at 11am says the sim has been rica barred. They didn't rica the sim nor do the sim swap. The Indian gentleman who was helping me was shouting at me across the store saying "you speaking like this but you want help". I am currently still without my number but with a sim that is not rica'ed or sim swapped and my R5 at MTN Shelly Centre.