Review of MTN South Africa
Prepaid Sim Swap
The prepaid customers are treated terribly. There is no need to make customers go through many hurdles for a sim swap. If your store consultants are not willing to assist make a self service system. My conclusion comes after my visit at The MTN store at Shelly Centre, South Coast, KZN. Before them I went to 2 other stores and I had the "our sim swap system is off line" answer I then asked to escalate this I get told there is no escalation process, I then ask for the manager and was told they had stepped out. I decide to sit and wait for the manager in no time the consultant then says she will take my documents and the sim swap will be done the next day by 11am. I ask her to give me the stores contact number they then tell me the Cisco phone is not working. I ask them again if their system is not working, they don't have a fast escalation process, there is no manager or senior person to speak to and there is no way of contacting the store and they said yes. The consultant opted to give me her personal number and name. I left the store knowing that they were lying but rather didn't want to assist me purposely. 2 days later the sim she gave me to use the next day at 11am says the sim has been rica barred. They didn't rica the sim nor do the sim swap. The Indian gentleman who was helping me was shouting at me across the store saying "you speaking like this but you want help". I am currently still without my number but with a sim that is not rica'ed or sim swapped and my R5 at MTN Shelly Centre.
Unhappy customer
Reply (0)
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How hard is it to trace these numbers and/or reverse a *****ulent action?
Please help me!
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1 review | Active since Sep 2023
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When we went in store, we were told to call or email instead. When we called the number to cancel, our calls went unanswered or we were given stories when we managed to get through. Funnily enough, when you call the number to get a contract with them, it's always answered.
When we emailed, we'd get automated responses and a person would reply later, only to not follow up when we've given the information that they asked for.
We finally stopped the debit orders from going through, we were handed over to lawyers who are now bullying us to pay when we've been asking for this contract to be cancelled for years!
This whole ordeal has been tiring and unnecessary. If I could give you a negative rating, I would. Leaving a one star review doesn't even begin to appease my anger. Workers of mtn will not see heaven.
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Christi... | 24 Sep 2023 at 10:56
Engine for africa
I went and bought a engine from engine for africa just to find out after i fitted it that the timing chain is snaped. Bought another engine from them that was totaly wrong so they supp**** me another engine just to find out it does not start they send there so called mecanik out Manny just to lie to Mark and say its key coding. As i work for Nissan myself coded the keys over to proof them wrong and thats were it all started with this Googel Mark who ever he is. He keep on sending me google watsup to sort the engine problem out. So i went and proof them wrong again to show them no diesel coming from engin. Now he send me more google watsups to sort this problem out. Why must i sort out this engine i payed R20000 for to be right. No that i proofed them wrong again now this Google Mark send me a watsup that i must loose his number and his staff numbers surely this is not profecianol from a comany i trusted. Of i can i wiil advice them to no one as they dont have customers experiance.
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Proline Computers
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Merice W | 24 Sep 2023 at 10:50
Horrible quality
I bought the proline laptop bundle from Lewis.
This is the worst quality ever.
I had problems since day one but couldn't return it immediately because I had assignments to complete and this was my main reason for getting the laptop..
Now exactly what I feared was going to happen is happening.. I now sent it in for them to check to it out and I'm waiting for over a month to get it back or exchanged.
Now I have my second semester assignments due and no laptop... But I'm paying my account on time..
*the laptop didn't close properly
*the letter M not working right
*the screen freezes and goes blank sometimes
*the charger also gave in just before I sent it in
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