Unhappy customer

I'm not happy with your customer service, I'm a big reliable momo customer I use momo for many transactions but what you did to me is not good I did transaction on the 25 December from momo to kazang bit I still haven't received my money itried to call call center and the consultant were very rude to me I also tried to email several time no feed back until I wrote to Facebook page and they said my case is on pending I don't know any more all I want to know I'd that will you solve this or not ? So that I can delete momo account and forget this is painful my R1200 is gone just like that.