Porting to mtn upon new contract

I ordered my cell phone online. I received it on friday the 15th Dec 2017 . gave my proof of residence and copy of ID so that the sim card can be Registered for RICA , I received the following SMS's before i even received my phone on the 12th Dec 2017 "The port request has been received and is now being processed" and "Your port request has been approved and is ready for activation" I have tried to get online help and there is no assistance online, the call centre is closed today and all in all i have lost 3 days of device usage already, as i cant make call, sms or use data but the contract is active so i am inevitably paying for these days that i cant use the device.