PATHETIC SERVICE YET AGAIN!!!

So I am trying to cancel my contract to convert to Prepaid. Spoke to 6 different people at MTN, all with a different process - no one knows what is going on there. Made a payment, and now I hold on for about 40min on a daily basis to get through to someone - no one answers at their call center. PATHETIC AND USELESS CANNOT DESCRIBE MTN ANY LONGER I HAVE NEVER HAD SUCH SERVICE FROM ANY OTHER NETWORK BEFORE Anyone wishing to take a contract with MTN - please do yourself a favor and go to another network. You will thank me at some point