PAID FOR ELECTRICITY AND RECEIVED INCORRECT TOKENS.

I have been using MTN Mobile money for many years and have not had this experience before. On the 30th of August 2024 I made a purchase of R1050 electricity and received three tokens and none of the tokens would work. I called the call center number and enquired about the issue I am having. Thima Mankayi requested for my details as if she would be able to resolve my problem and when she received all my particulars advised me that the issue will be resolved within 24 hours and that excluded weekends and holidays. I then advised her that I do not have electricity and will need assistance today, but she continued saying that there is nothing she can do and that this is the process. I told her that this is unacceptable as I and that I need to speak with a senior person who is able to assist me. Thimna then advised me that Mr. Masi is in a meeting, and I requested that he call me back at 15:50 after his meeting.

Today is Monday the 2nd of September 2024 and I have not received a call from MR. Masi or any feedback as yet.

I will be expecting to be compensated for all the inconvenienced caused as I had to struggle without electricity for three days now and counting. All my food in the fridge and my meat in the freezer for the month has gone rotten!