No service delivery!

I app**** for my new licence disk on 01/09. It stated that it would take 5 working days to be delivered to my house. It has been 42 days now. Your 083135 number does not work. I have paid R199 for this service which I have not received. I have also in the mean time received a fine for an expired disk, which i had already paid for and i have no receipt from you stating that i have even app**** for it. Please can you follow up ASAP, as i am really frustrated now. I sent an email and got an automated response saying someone would get back to me in 1 day, it has been 5 days now with no response. I am absolutely gatvol with this disgusting service from such a reputable company.